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Author - Bob Werner

Biography to follow.

A framework for operational excellence

A key vector that helps organizations sustain, grow, and establish themselves as business leaders in their respective fields on the global stage is a strong business management framework, or infrastructure, that can support and sustain continuous...


Standardization and Perfect Processes

Standardization is important to sustaining high performing processes and ultimately competitive excellence. We continuously expect more out of our processes, which are expected to produce predictable results, and this is where Standardization and Continuous Improvement...


Sustaining High Performing Processes

In my last article, I addressed the cost of poorly performing processes (COP³), which can be as high as 40 percent of sales (competitively challenged) (see, “Cost of Poorly Performing Processes,” CryoGas International, January 2016, pp....



Cost of Poorly Performing Processes

In today’s fiercely competitive environment, in which quality is a prerequisite and no longer a differentiator, organizations assume that the only way to maintain profitability is to keep growing the top line in order to...


nexAir’s Path to Operational Excellence

nexAir (www.nexair.com), a Memphis, Tennessee- based company with revenues over $100 million, is a dominant force in the industrial gas markets in the southeastern region of the US. Its warehouse team, under the leadership of John Climer, helped establish an improved...



nexAir’s Path to Operational Excellence

Linking continuous improvement (CI) through a company’s culture to its strategic business goals is imperative to the successful implementation of CI. For example, General Electric links forty percent of top management bonuses to successful implementation of CI. Without such linkage, CI...


Independent Distributors Transforming the Playing Field

Distributors must focus on solutions that take them from their current business state to a desired future business state. As discussed in my previous article, this is done “Through Customer Driven Continuous Improvement.” (See “Independent Distributors Transforming the Playing Field,” CGI,...



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