Argyle Welding Supply is addressing a number of data challenges thanks to a range of asset management solutions from TrackAbout, Inc.
Headquartered in Albuquerque, NM, Argyle Welding Supply is a family-owned wholesale distributor of industrial, medical and specialty gases, welding equipment and supplies, with branches in Las Cruces (New Mexico) and El Paso (Texas).
Despite this success in the market, the company still suffered from a lack of reliable data to provide accurate billing, resolve customer disputes, and account for its cylinders. All of which had been having a negative financial impact.
The company turned to TrackAbout, which offered proven success in overcoming everyday obstacles that hinder the collection of detailed and correct information. Eradicating the inefficiencies of traditional paper-based systems, data is collected at key stages via mobile handheld computers, smartphones or tablets, providing timely, accurate information that is free of manual keying errors.
Jim Wright, President of Argyle Welding Supply, reflected, “What really amazed me was the ability to capture cylinder history.”
“We now have the evidence to back-up our claims in customer disputes. We can provide our customers with specific detail as to the exact cylinder, order number and delivery date and time. We can even tell them when the cylinder was scanned on and off the truck. This adds legitimacy to our claims and it has reduced dramatically the financial issues we’d experienced.”