The gases and engineering group, Linde, announced that it has moved into new offices in Houston to house several of its groups.

With the recently announced $200m investment to build a large, state-of-the art air separation unit (ASU), a new gasification train and supporting equipment and facilities in La Porte, Texas, the new offices provide space to support activities surrounding the project.

The offices also allow expansion of engineering and construction activities to support other projects managed by Linde Engineering North America Inc.

The new 12,000 square-foot office, located at 3700 West Sam Houston Highway South (just off the 8 Loop) houses sales, business development, and construction activities for Linde Engineering North America Inc. and Linde Gas. The offices allow expansion to support a variety of projects managed by Linde Engineering North America Inc.

“Establishing a multi-discipline office in Houston enhances our presence in the Houston Ship Channel area which is a rapidly growing market for our products and services,” said Pat Murphy, president of Linde North America. “It provides an opportunity for Linde to provide our customers with the best service Linde has to offer.”

Bruce Hensinger, CEO and President of Linde Engineering North America Inc, said, “Linde Engineering North America has supplied technologies to the refining and petrochemical industries in the Gulf region for many years. This expansion affirms our commitment to our current and prospective customers in the region.”

The ASU will be the largest operated by Linde in the US and the addition of a new gasification plant will create the world’s largest gas-based partial oxidation complex for the production of syngas products for petrochemicals.

Over the northern border of the country, Linde Canada has announced a new product that saves the customer time and money.

Linde Canada has finalised its four-year preparation to introduce an automated Enterprise Resource Planning (ERP) driven cylinder tracking program. This program reduces the customer problems associated with cylinder management. The new system for Individual Cylinder Control (ICC) offers a professional approach to cylinder tracking and management that saves customers both time and money.

Chris Ebeling, Vice President & General Manager of Linde Canada, said, “Linde has listened to feedback from its customers for better cylinder asset management. Loss of use billings are very frustrating for our customers.  In addition, expiration date notification, assistance with cylinder inventory control, and the ability to track down how assets are leaving the customer site were all mentioned as concerns by our customers.”

To address these customer concerns, Linde, as an industry leader, implemented this closed – loop tracking process. This means that no matter who returns the cylinder, or where the cylinder is returned — either through a Linde store or at a Linde authorised agent — the correct customer will receive the credit for the cylinder on their account.

At the heart of the ICC service are cylinders that contain unique bar codes. Each time a cylinder moves through a Linde scanning point, it is scanned and tracked, which makes reconciling cylinder rental invoices easier. Even if the bar code is no longer on the cylinder, there is unique information about the cylinder that makes all Linde cylinders traceable. So, once the cylinder is back at the Linde plant, it will be credited to the respective account and will be retagged with new and unique bar codes.

“Linde is well aware that managing cylinder rental and possession is critical to every customer who uses our products,” Ebeling said. Linde’s ICC service can help streamline the process, reduce the time it takes to track the whereabouts of cylinders, potentially resulting in substantial cost savings.

Linde is also introducing advanced ICC packages that will provide customers with detailed reporting, which can assist customers with maintaining the proper cylinder stock levels to control their rental charges.

Linde has successfully implemented ICC program in the Maritimes, Quebec and Ontario, and expects to complete the implementation across Canada by the end of 2013.