Leybold GmbH, a German division within the Atlas Copco Group, is the first vacuum pump manufacturer to test the diverse application possibilities of augmented reality (AR).
While executing tasks, service technicians obtain useful additional information and graphical documentation, partly in 3D. Leybold plans to extend the scalable AR apps to other product areas such as training, repair and maintenance purposes.
Since 2016, Leybold has been using the advantages of AR for the dry pumping system DRYVAC. The added benefits have prompted Leybold to extend AR to other areas.
Leybold sees the greatest potential for optimisation in the core areas of training and service. The technology can be used anywhere in the world where specific, interactive user support is useful in service processes. However, it also offers advantages in facilitating learning and educational training - by allowing insights into the pump interior.
Step-by-step instructions fed into the eyesight range of technicians enable a lower error rate. Moreover, the training effort for the technicians is minimised through this visual support and the insertion of interactive content with understandable instructions and checklists.
For the purpose of illustration, high resolution 3D graphics are projected onto the pumps exactly where the tasks have to be carried out. The relevant photo and audio functions can easily be embedded in the respective application. If necessary, different evaluations can be generated.
Eckart Roettger, President of Industrial Vacuum Service, commente, “We see a great potential for applications in the field of a AR, especially in industrial processes, and this digital strategy is not only a strong market trend, but also meets the challenges of our customers and technicians in the field.”
“Instead of taking the instructions from a manual, apprentices have the whole procedure on the object visulaised within the display. This will generate a great impact on the value and use of information,” explains Roettger.
One of the main advantages is sustainability. Once the software is fully installed, any number of AR applications can be created for training and service scenarios of all products. This results in significant advantages for the customer in terms of downtime, response times and operating costs.