Distributor Data Solutions (DDS) has hired electrical distribution and e-commerce veteran Pam Nation as Customer Success Manager.

Source: DDS

Pam Nation

Nation brings more than 15 years of distribution and e-business experience to help DDS customers excel at their online and digital offerings.

DDS, a provider of e-commerce-ready product content to the electrical and related C&I distribution industry, says Nation’s knowledge of data, wholesale distribution and e-commerce are “an ideal mix to help DDS customers navigate their e-business journeys, including employing best practices and avoiding pitfalls”.

“With Pam’s many years of working in the electrical industry she brings invaluable insight into the distributor’s journey and their need for integrated data as a way to help their customers make informed decisions,” DDS President Matt Christensen said.

“We are excited to have her join the DDS team to further enhance our customer success experience. As more distributors go online, we saw the need to expand our expertise and our processes to deliver seamless execution.”

Nation will lead the effort to ensure DDS customers get the tools, value and support they need to succeed in the entire digital space, not just with data, but with their e-commerce offerings, mobile apps, ERPs, and other needs.

“Having been a key contact at of one of DDS’ original customers I know first-hand that the service and content delivery DDS provides to distributors and manufacturers is first-class, and there is no one else like them in the industry,” Nation said.

“They provide a customer-focused data service which helps distributors get the information they need - in the format they need it - to provide a superior customer experience and sell effectively on their online platforms.”

DDS currently works with more than 450 manufacturers across multiple industries, including industrial gas and welding.

DDS said in a statement, “With her extensive involvement working with product data, especially for use in e-commerce, Nation has a deep understanding of the challenges wholesale distributors face in getting quality content in a usable format, whether from industry data sources or direct from manufacturers.”