Digital download – a closer look at digital and e-commerce


Gas distributors across North America have embraced digital transformation in recent years, with the pandemic hastening that transition ­– and artificial intelligence promising to move the dial even faster from here. Christian Annesley tries to keep up

Digital transformation is everywhere in business today. The scale of it and the reasons for each transformation differ wildly, as you would expect. But the urgency is there for all.

Businesses are seeking efficiencies, new ways of working, and a competitive edge as they try to engage customers, improve supply chains, harness data, drive innovation, and more. The overarching objective? Deliver for customers and create more business value.

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