Geotech offers a total support package for its entire product range from a UK-based Service Centre. The in-house technical support, service and sales team offer on-site demonstrations, field trials and product training, as well as post-sale servicing of equipment and on-going technical support for customers around the globe.
Geotech’s biogas and landfill analysers are checked and calibrated using ISO 17025 audited automated calibration rigs which confirm accuracy according to a recognised worldwide standard.
Geotech is now also introducing a new maintenance text message alert system, service tracking function that delivers personalised status updates throughout the process, and a useful FAQ webpage.
Geotech’s Managing Director, Steve Billingham said, “At Geotech, we are constantly innovating and looking at ways to improve our products and services for our global customers. For our customers’ business, timeliness and efficiency are crucial. Unnecessary downtime can result in reduced productivity and may ultimately affect their bottom line.”
Billingham added, “As their partner in ensuring the production of quality biogas and self-sufficiency through renewable energy, we aim to help with minimal disruptions and high levels of convenience. We are happy to note that this effort has been a success, with a recorded increase in customer satisfaction. What’s more, customer warranty claims have decreased to 1.91% on an already enviably low figure.”