In an increasingly fast-paced digital world, Analox Sensor Technology has launched online live support, giving clients instant responses to queries and questions.
Through its website, www.analox.net, clients can simply click a live support button to be put in touch with Analox’s staff. This will open a ‘live messenger’ service which currently accesses the UK and Worldwide sales team.
The service will shortly be expanded to access other departments within the company.
The launch of online live support is part of Analox’s drive to give its customers immediate access to any information required, minimising the delays caused by operating across time zones, and removing need for international telephone calls. The service is operational between 7.30am and midnight (UK time), a company press release explained.
Mark Lewis, Managing Director of Analox Sensor Technology, commented, “A number of customers have already used the live support system, and enjoyed the convenience of an instant response. We are developing our website as an information portal, and this is an added service which will hopefully be of great reassurance to all our customers.”
Analox Sensor Technology has initially launched the service with its UK and World sales team, though it is expected that the service will shortly be rolled out across the company, giving access to engineer and after-sales support, accounts and marketing departments.
Analox Sensor Technology Ltd is based in Stokesley, North Yorkshire and specialises in the design and manufacture of gas analysers for military and commercial use.