The challenging Omni-Channel strategies that distributors are facing today are casting a long shadow on their suppliers. As a manufacturer, it’s more important than ever to provide support that mirrors the response time that distributors provide to their clients.
After all, how can a distributor provide “World Class Service,” if their suppliers can’t match their same level of commitment to customer satisfaction? Distributors recognize that there currently exists a disconnect between the way they provide service and how their suppliers provide them with service.
As such, Weldcoa is now providing our customers with 24/7 digital access to those products that suppliers buy most often from us. If our client receives an order at 3 a.m. on Christmas, they now have digital access to our system to push that order through, so that we can pull from our inventory within 24 hours, or sooner, depending on the product.
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