What really makes specialty gases so special? My favorite definition of a specialty gas is: “Any gas that carries with it a guarantee.” A supplier might want to define it as: “However my customer defines a specialty gas.”
A specialty gas does not need to be the most sophisticated, the most pure, the most accurate, or the most chemically complex. It simply must be guaranteed to be what you say it is, and do what you say it will do, consistently. These qualities then make the gas suitable for a particular application. The applications are defined by the customers and are significant and key to the customer’s satisfaction. A supplier must listen to the customer’s needs and supply the appropriate specialty gas suitable for that customer’s application criteria. Guarantees of suitability, however, are only apparent through appropriate instrument analysis of purity.
The Distributor’s Decision
The distributor’s role in providing suitable specialty gas to the customer is primarily as a “packaging for resale” operation. The process begins with a request from the customer for a gas product of suitable purity to meet the requirements of his application. If the purity of a gas is not suitable, the distributor must then decide how to proceed.
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