Fluid systems solution manufacturer Swagelok has enhanced its company website to improve visitor’s product browsing, researching, and buying experience.
Powered by SAP® Commerce, the website upgrade will help customers navigate their way through the website, find project to meet the required applications needs and determine accurate pricing and availability from local Swagelok sales and service centres.
New functionality, such as a pop-up shopping cart preview and the ability to add products to a cart from search results, makes it simpler for Swagelok customers to complete the purchasing process.
Further to that, an improved customer account portal offers expanded order management tools and can provide visibility into orders placed for various locations and teams within one company.
Commenting on the website update, Chris Jones, President of Swagelok Southeast Texas, said, “Our customers rely on us to be innovative, collaborative, and agile in delivering the right product at the right time.”
“Swagelok’s new e-commerce and B2B order management platform has all the functionality a customer needs to research and purchase products and track orders, plus they retain access to dedicated professionals ready to answer questions and provide ongoing support at the local level.”
Jim Cavoli, Swagelok’s Chief Operating Officer, added, “We recognise that our customers have complex businesses and buying processes, and we want to make it as simple as possible for them to find the products they need, share information with colleagues, then go about their day.”
“Whether they want to speak directly with associates at their local sales and service centre or they prefer to order online, we can now give customers more seamless options for conducting business in a manner that suits their preferences.”