Westbury, NY-based General Welding Supply is a wholesale distributor of industrial, medical, specialty, and cryogenic gases as well as a full line of welding supplies. Family owned and operated since 1923, employees share a commitment to providing customers throughout the Long Island- Greater New York Metro area with quality goods and services at the best value. They also recognize a vested interest in the wellbeing and safety of their local communities.
Prior to implementing an asset tracking software solution, the company experienced issues familiar to packaged gas distributors such as lost cylinders, rental disputes, billing mistakes, and manual errors. In addition to being a challenge to their operation, these issues also were a potential threat to customer relationships.
The High Cost of Lost Assets
In the packaged gas distribution industry, it’s common for at least one percent of distributor- owned cylinders to disappear from their customers’ locations each year, either by accident or theft. Consider a large hospital serviced by many different emergency medical service providers who procure their oxygen cylinders from various suppliers. It’s easy for cylinders to get mixed up in emergency situations or when transporting patients between facilities.
Customers often are surprised to learn that they will not receive credit for returned cylinders that are not owned by the distributor. In the customers’ eyes, all cylinders are the same. But in the eyes of General Welding, a cylinder is an investment, not only of money but also in quality.
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