UK-based gas analyser manufacturer Signal Group (Signal) has provided a rapid turnaround for one of the UK’s fastest growing stack testing companies ahead of its environmental certification audit.
Having been awarded UKAS and MCERTS accreditation for its emissions testing services, Alkali Environmental (Alkali) were just three weeks away from an MCERTS audit before a piece of the company’s in-house instrumentation malfunctioned and required urgent service and repair.
The instrument in question, a Signal 821S Gas Divider - a tool essential for Alkali’s calibration work – had provided the company with over three years of problem-free operation.
Conscious of long lead times associated with industry service work, Alkali expressed concern over getting the equipment fixed before the audit.
Faced with the prospect of having to defer the audit, Paul Adamczyk, Director, Alkali, explained the necessity of acquiring accreditation, saying, “UKAS and MCERTS accreditation are pre-requisites in many of our target markets in regulated processes and combustion plants.”
“We were anxious to demonstrate full technical compliance for the key pollutant species and their calibration during the audit.”
After making a call to Signal, Alkali was informed that the company will turn the repair around ‘as quickly as possible’.
“We therefore drove the instrument from Leeds to Signal’s factory in Surrey, and were absolutely delighted to have it returned to us within 22 hours!” exclaimed Adamczyk.
As a manufacturer, Signal considers itself able to respond quickly to customer requests due to it stocking all of the key parts, spares, and consumable associated with the products.
“We were delighted to be able to help Alkali Environmental, but I regret that we are unable to promise everyone a 22-hour turnaround,” added James Clements, Managing Director, Signal.