The impact of Covid-19 on distributors’ use of technology


As this is being written, Covid-19 has accounted for nearly 120,000 deaths nationally. As we sift through the on-going wake of the disease, few things are understood clearly enough to plan for business beyond the various stages and phases through which states are hop-scotching their citizens.

The longer it takes to return to normal, the easier it will be to admit we should expect a new normal. Examining routine processes and their respective overlap – or probable gap – with technology is a solid place to identify where to start adjusting to the new normal.

As systems and technology providers, we are witnessing several themes that are emerging where distributors are intensifying their use of available technology. Ignoring these topics will leave some distributors further behind those that are already examining, shifting and adopting to current technologies.

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