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Special features



Features West Coast report

The West Coast of the US – also known as the Pacific Coast or the Pacific Seaboard – is the coastline along which the Western US meets the North Pacific Ocean. For our purposes it...



Digitisation Customer service & CRM: Reloaded

Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier ‘customer experience’ and ‘customer success’ teams. As Art Anderson explains, however, when there...


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