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when-actions-speak-louder-than-words
when-actions-speak-louder-than-words

When actions speak louder than words

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A while back, I wrote a column titled “If Looks Could Kill.” In it I noted that researchers have found that the three key elements of effective communication carry the following percentages of importance:

Words (senses: visual, auditory, or kinesthetic)—7%

Tonality (volume, tempo, rhythm, and pitch)—38%

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