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Author - Art Anderson

Biography to follow.

Digitisation Customer service & CRM: Reloaded

Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier ‘customer experience’ and ‘customer success’ teams. As Art Anderson explains, however, when there...



Features The business of CO2

Carbon dioxide (CO2) is one of the top-five industrial gases, with global consumption of around 235 million tonnes (Mt) annually, primarily going into the fertiliser industry for urea manufacturing, the oil sector for enhanced oil...


Features The business of specialty gases

Specialty gases have become critical components for nearly every industry. The offerings are numerous and utilised in a variety of end-markets driven by trends in healthcare, environmental, semiconductor, food and beverage and research.



Feature US distributor report

Almost three quarters into 2022, industrial gas companies continue to deliver growth in an incredibly challenging backdrop of macroeconomic, geopolitical, and ongoing operational and talent challenges. The Tier-One players seem to be performing well under...



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