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Global Edition | Issue | Publication October 2023 Stories published in October 2023

Issue 222 October 2023 – Future Industry Issue mock up

From the advances in AI, digitisation and predictive analytics, to the way in which we view materials science and of course the use of industrial gases at the end of the chain, the business as we know it is evolving. Inside this month, we look at where and why.




Customer service & CRM: Reloaded

Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier ‘customer experience’ and ‘customer success’ teams. As Art Anderson explains, however, when there...



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