Art Anderson is Managing Principal for AH Anderson Consulting, LLC.
He has more than 30 years of industrial gas business and consulting experience, most of which was spent at Air Products where he held leadership roles in sales, marketing, product management and regional P&L management for the full portfolio of offerings.
All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic, writes Art Anderson in his latest feature exclusively for gasworld.
A few years ago (2017), Sheryl Sandberg, the COO of Facebook, published a book with Adam Grant called ‘OPTION B’ on the topic of building personal ‘resilience’ after the tragic loss of her husband. The book offered compelling insights for dealing with personal hardships in our own lives and how ...
Former chairperson and CEO of Xerox Inc., Anne Mulcahy, is often credited with the quote, “..our people are our greatest asset… our competitive advantage.” However, for a large number of industrial companies, there is a growing concern over recruiting and retaining these skilled and critical ‘assets’ due to the dynamic ...
Balancing customer focus and efficiency is absolutely essential for any company that desires to maximie its ability to attract, serve and retain customers through the various economic cycles. Covid-19 has taught us that companies that were ‘deficient’ on one or both of these two aspects are prone to suffering severe ...
When running a business division or even an entire company, there is constant friction between being customer focused and being process-focused. It’s a constructive friction that often swings like a pendulum strongly in one direction or another, due to changes in customer expectations and end-market conditions.
The use of the term ‘ERP’ (Enterprise Resource Planning) can get some senior executives and business owners a little nervous. Some recall the implementation failures during ERP’s early days, or the lower than expected returns on the investment (ROI) for some of their peers.